Refund Policy for ZestifyShop

Thank you for shopping at ZestifyShop. We strive to ensure that our customers are fully satisfied with their purchase of fresh vegetables, fruits, and ghee. However, we understand that sometimes things don’t go as planned. This Refund Policy outlines the circumstances under which you can request a refund, as well as the process for initiating a return or refund.

1. Refund Eligibility

We offer refunds or replacements under the following circumstances:

  • Damaged or Defective Products: If you receive products that are damaged or defective upon delivery, we will gladly offer a replacement or refund.
  • Incorrect Items: If we send you the wrong items (e.g., a wrong variety of vegetables, fruits, or ghee), we will offer a refund or replacement, depending on your preference.
  • Order Cancellations: If you cancel your order before it has been processed or dispatched, we will provide a full refund.

2. Refund Process

If you believe your order is eligible for a refund, please follow these steps:

  • Contact Us: Reach out to us within 24 hours of receiving the order via email or phone, providing details of your order number and a description of the issue.
  • Proof of Damage or Incorrect Item: For damaged or incorrect items, we may request photos or additional documentation to assess the situation.
  • Return or Exchange: If necessary, we may request that you return the product in its original condition. We will provide instructions on how to return the item.

Once we receive your return or assess the issue, we will process your refund. Please allow up to 7 business days for the refund to be reflected in your account.

3. Refund Method

Refunds will be processed using the same method of payment that was used for the original purchase. If the payment was made through a credit card or online payment gateway, the refund will be credited to your card or account.

4. Non-Refundable Items

For health and safety reasons, the following items are not eligible for a refund:

  • Opened or used products, including food items like vegetables, fruits, or ghee (unless they are defective).
  • Special promotions, limited-time offers, or clearance sales.

5. Delivery Issues

We take great care in delivering your order in a timely manner. However, once the order is in the hands of the delivery carrier, any issues related to delayed or missed deliveries are outside our control. If you experience any issues with the delivery, please contact us, and we will work with the delivery service to resolve it. We are not liable for refunds due to delivery delays.

6. Customer Satisfaction Guarantee

Your satisfaction is our priority. If you are dissatisfied with any aspect of your order or our services, please contact us, and we will do our best to resolve the issue to your satisfaction.

7. Changes to This Refund Policy

ZestifyShop reserves the right to update or change this refund policy at any time. Any updates will be posted on this page with an updated date.

8. Contact Us

If you have any questions or need assistance with your refund request, please contact us:

  • Email: zestifyshop99@gmail.com​
  • Phone: 9521073888
  • Location: Shop no. 68 , near GS Mart Jawahar nagar, Sri ganganagar , 335001

Last Updated: 03-02-2025